GENERAL TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS

for the e-shop www.snufib2b.com — for consumers and businesses alike

These General Terms and Conditions (“Terms”) of the company Design DWK s.r.o., with its registered office at Tatranská 756, 541 02 Trutnov, Czech Republic, Company ID (IČO): 08034125, VAT ID (DIČ): CZ08034125, registered in the Commercial Register maintained by the Regional Court in Hradec Králové, Section C, Insert 43623, e-mail: info@snufib2b.com, phone: +420 731 722 844, business premises address: Tatranská 756, 541 02 Trutnov, Czech Republic (“We” or “the Seller”) govern, pursuant to Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), the mutual rights and obligations between Us and You, as the buyer (“Buyer” or “You”), arising in connection with or on the basis of the purchase contract (“Contract”) concluded through the e-shop at the website www.snufib2b.com (“E-shop”).

The E-shop is intended for both consumers and businesses. When creating an Order, or when registering a User Account, the Buyer shall truthfully state whether they are purchasing the Goods as a consumer, or as part of their business or other similar gainful activity (by entering their Company ID/IČO). The scope of the Buyer's rights and obligations under these Terms is governed by this choice – in particular under Articles 5.3, 5.5, 6.8, 7, 8 and 9. If the Buyer states their Company ID (IČO) in the Order, the Goods are deemed to be purchased as a business.

All information on the processing of Your personal data is set out in the Privacy Policy, available on the E-shop.

The provisions of these Terms form an integral part of the Contract. The Contract and the Terms are drawn up in the Czech language; this English version is provided for Your convenience as a translation, and in the event of any conflict between the two, the Czech wording shall prevail, save where mandatory consumer-protection law of Your country of habitual residence provides otherwise. We may unilaterally amend or supplement the wording of the Terms by the procedure under Article 10.3 of the Terms; this does not affect rights and obligations that arose while the previous wording of the Terms was in effect.

We communicate with You primarily at a distance; the Contract is therefore concluded remotely through the web interface of the E-shop, without Us and You being physically present at the same time.

If any part of the Terms conflicts with what We have individually agreed with You in the course of Your Order process, that specific agreement shall prevail over the Terms.

1. DEFINITIONS

1.1  Price means the amount of money You pay for the Goods;

1.2  Delivery Price means the amount of money You pay for delivery of the Goods, including packaging costs;

1.3  Total Price means the sum of the Price and the Delivery Price;

1.4  VAT means value added tax under applicable legislation;

1.5  Invoice means the tax document issued for the Total Price in accordance with the VAT Act;

1.6  Order means Your binding proposal to conclude a Contract with Us for the purchase of the Goods;

1.7  Consumer means a Buyer who concludes the Contract with the Seller, or otherwise deals with the Seller, outside the scope of their business activity or outside the independent exercise of their profession (Section 419 of the Civil Code);

1.8  Business means a Buyer who independently carries out, on their own account and responsibility, a gainful activity in a trade or similar manner, with the intention of doing so continuously for profit, and who purchases the Goods within the scope of that activity (Section 420 of the Civil Code);

1.9  User Account means the account set up on the basis of data provided by You, which allows the stored data and the history of ordered Goods and concluded Contracts to be kept;

1.10  You means the person purchasing on Our E-shop, whether in the capacity of a Consumer or a Business, referred to under applicable law as the buyer;

1.11  Goods means anything You can purchase on the E-shop.

1. GENERAL PROVISIONS AND NOTICES

2.1  The Goods may only be purchased through the web interface of the E-shop.

2.2  When purchasing Goods, it is Your obligation to provide Us with all information accurately and truthfully, including the choice under the introductory provisions above as to whether You are purchasing as a consumer or a business. We will treat the information You provide in the Order as accurate and truthful.

2.3  On the E-shop, We provide access to reviews of the Goods submitted by other buyers. We ensure the authenticity of reviews by linking each review to a specific Order, which allows Us to verify and demonstrate that the review comes from an actual customer.

1. CONCLUSION OF THE CONTRACT

3.1  The Contract with Us may only be concluded in the Czech or English language.

3.2  The Contract is concluded remotely through the E-shop; You bear the costs of using means of distance communication, which do not differ from the standard rate You pay for their ordinary use. By submitting the Order, You agree that We use these means.

3.3  To conclude the Contract, You must create an Order on the E-shop containing:

1. a) information about the Goods being purchased (using the “Add to Cart” button);
2. b) information on the Price, the Delivery Price, and the method of payment and delivery; these are filled in automatically based on the Goods, delivery method and payment method selected;
3. c) Your identification and contact details (first and last name, or company name; Company ID (IČO)/VAT ID (DIČ) if acting as a business; delivery address; phone number; e-mail).

3.4  While creating the Order, You may change and review the data until it is completed. Before clicking the “Order with obligation to pay” button, You must confirm that You have read these Terms and select whether You are purchasing as a consumer or a business; the Order cannot be completed without this confirmation.

3.5  We will confirm Your Order as soon as possible by a message to the e-mail address stated in the Order, which will include a summary of the Order and the wording of the Terms. The Contract between Us and You is concluded upon confirmation of the Order.

3.6  There may be cases where We do not confirm the Order – in particular if the Goods are not available or if You order a larger quantity than We are able to supply. In such a case, We will contact You with an offer to conclude the Contract in an amended form; the Contract is concluded at the moment You accept that offer.

3.7  In the case of an obviously incorrect Price stated on the E-shop or in the Order, We are not obliged to supply the Goods at that Price, even if We have confirmed the Order. We will contact You without delay with an offer of a new Contract. An obvious error includes, for example, a situation where the Price does not correspond to the usual price charged by other sellers, or where a digit is missing or extra.

3.8  Upon conclusion of the Contract, You become obliged to pay the Total Price.

3.9  If You have a User Account, You may also place an Order through it; even so, You are obliged to check the accuracy, truthfulness and completeness of the pre-filled data.

3.10  In some cases, We allow a discount to be used for the purchase of Goods; to apply it, the discount details must be entered in the designated field in the Order.

1. USER ACCOUNT

4.1  Based on Your registration on the E-shop, You may access Your User Account.

4.2  When registering, You are obliged to state all the required data accurately and truthfully, and to update it in the event of any change.

4.3  Access to the User Account is secured by a username and password; You are obliged to keep this information confidential. We are not liable for any misuse that did not occur through Our fault.

4.4  The User Account is personal/non-transferable, and You are not permitted to allow its use by third parties.

4.5  We may cancel Your User Account, in particular if You do not use it for more than 24 months, or if You breach Your obligations under the Contract or the Terms.

4.6  The User Account may not be available continuously, in particular with regard to necessary maintenance of hardware and software.

1. PRICE AND PAYMENT TERMS; RETENTION OF TITLE

5.1  The Price is always stated on the E-shop, in the Order and in the Contract. If there is a discrepancy between the Price of the Goods on the E-shop and the Price in the Order, the Price in the Order shall apply, which is always identical to the Price in the Contract. The Order also states the Delivery Price, or the conditions for free delivery, where applicable.

5.2  The Total Price is stated including VAT and all statutory charges.

5.3  We will request payment of the Total Price from You after conclusion of the Contract and before handover of the Goods. Payment may be made:

1. a) by bank transfer – We will send the payment details in the Order confirmation;
2. b) by online payment card or instant bank transfer via the Shoptet PAY payment gateway, whereby payment is governed by the terms of the operator of that gateway.

Due date:

If You are a Consumer, the Total Price is due immediately, or before the Goods are dispatched, unless agreed otherwise.

If You are a Business and pay by bank transfer on the basis of an Invoice, the Total Price is due within 14 days of the date of issue of the Invoice, unless individually agreed otherwise; where payment is made under (b) above, it is due before the Goods are dispatched.

5.4  The Invoice will be issued in electronic form after payment of the Total Price and sent to Your e-mail address; it will also be available in Your User Account and, where applicable, enclosed with the Goods.

Acquisition of title:

If You are a Consumer, title to the Goods passes to You once You have paid the Total Price and taken delivery of the Goods.

If You are a Business, title to the Goods (retention of title) passes to You only upon full payment of the Total Price; until then, You are obliged to handle the Goods with due care, to look after them properly, and You may not pledge them or otherwise encumber them in favour of a third party.

5.6  In the event of late payment of any amount due, We are entitled to charge statutory default interest (Government Regulation No. 351/2013 Coll.); if You are a Business, We are further entitled to suspend the fulfilment of further Orders until all outstanding amounts due have been paid in full.

5.7 Restriction on resale: If you are a Business Customer, you may not sell the Goods to a third party for the purpose of further resale without the Seller's prior written consent (an email is sufficient). This provision does not affect the sale of Goods to end customers.

1. DELIVERY OF GOODS; PASSING OF RISK OF DAMAGE

6.1  The Goods will be delivered to You within 10 business days at the latest, unless stated otherwise for the particular Goods, by the method of Your choice:

1. a) personal collection at Our business premises at Tatranská 756, 541 02 Trutnov, Czech Republic;
2. b) personal collection at pick-up points (Packeta/Zásilkovna, Uloženka, or similar);
3. c) delivery through a shipping company (e.g. national postal operators, PPL, DHL, Packeta/Zásilkovna, or similar carriers).

6.2  We deliver Goods across Europe.

6.3  The delivery time always depends on the availability of the Goods and the delivery and payment method chosen. The estimated time will be communicated to You in the Order confirmation; the time stated in the Terms is indicative only and may differ from the actual delivery time.

6.4  Upon receiving the Goods from the carrier, You are obliged to check that the packaging is undamaged and to report any defects to the carrier and to Us without delay. If the packaging shows signs of unauthorised tampering, You are not obliged to accept the Goods from the carrier.

6.5  If You breach Your obligation to take delivery of the Goods (except as provided in Article 6.4), this does not constitute a breach of Our obligation to deliver the Goods, nor does it constitute withdrawal from the Contract on Your part. In such a case, We are entitled to withdraw from the Contract due to Your material breach of the Contract, or to store the Goods for a fee of CZK 50 for each day of storage. Withdrawal takes effect on the day it is delivered to You; it does not affect Our claim to payment of the Delivery Price or any claim for damages.

6.6  If, for reasons on Your part, the Goods have to be delivered repeatedly or by a different method than agreed, You are obliged to reimburse Us for the resulting costs; We will send You the payment details by e-mail, with a due date of 14 days.

Passing of risk of damage to the Goods:

If You are a Consumer, the risk of damage to the Goods passes to You upon their receipt; if You fail to take delivery of the Goods for reasons on Your part (except as provided in Article 6.4), the risk of damage passes to You at the moment You had the opportunity to take delivery of the Goods.

If You are a Business, the risk of damage to the Goods passes to You as early as the moment the Goods are handed over to the first carrier for transport, or upon personal collection.

Upon the passing of the risk of damage, all consequences connected with the loss, destruction, damage or any deterioration of the Goods pass to You.

6.8  If the Goods were not listed as in stock on the E-shop and an indicative availability time was stated, We will always inform You in the event of:

1. a) an extraordinary interruption in the production of the Goods, together with a new expected availability time or information that delivery is not possible;
2. b) a delay in delivery of the Goods from Our supplier, together with a new expected delivery time.
3. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

7.1  We warrant that, at the time the risk of damage to the Goods passes under Article 6.7, the Goods are free of defects, in particular that they:

1. a) correspond to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed characteristics;
2. b) are fit for the purpose for which You require them and which We have agreed to;
3. c) are delivered with the agreed accessories and instructions for use, including assembly or installation instructions;
4. d) are fit for the purpose for which Goods of this kind are usually used;
5. e) correspond, in quantity, quality and other characteristics (durability, functionality, compatibility, safety), to the usual characteristics of goods of the same kind that You may reasonably expect, including with regard to public statements made by Us or by the manufacturer;
6. f) are delivered with the accessories, packaging, manual and instructions that You may reasonably expect;
7. g) correspond in quality or design to any sample or model provided before conclusion of the Contract.

7.2  If You are a Consumer, the rights and obligations arising from defective performance are governed by Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code, and by Act No. 634/1992 Coll., on Consumer Protection; where a mandatory provision of the law of Your country of habitual residence provides a higher level of protection, that provision applies instead. If You are a Business, only the general provisions on the purchase contract under Sections 2099 to 2117 of the Civil Code apply; the special provisions on consumer protection (Section 2158 et seq.) do not apply to You.

7.3  You may report a defect and assert rights arising from defective performance (file a complaint) by sending an e-mail or letter to Our contact details stated at the beginning of the Terms, or in person at Our business premises. You may use the sample form set out in Annex 1 to the Terms. When filing a complaint, You must choose the method of resolving the defect; You may not subsequently change this choice without Our consent. We will handle the complaint in accordance with the right You have asserted arising from defective performance.

Choice of method of resolving a complaint:

If You are a Consumer, You have the right to choose in accordance with Articles 7.5–7.7 below.

If You are a Business, You are obliged to notify the defect without undue delay after You could have discovered it by exercising professional care, but no later than 3 business days after taking delivery of the Goods; in that case, We choose the method of resolving the complaint (repair, replacement, or a reasonable discount), taking into account the nature of the defect and ensuring that the chosen solution is not unreasonably costly for Us.

7.5  If the Goods have a defect, You (if You are a Consumer) have the right to:

1. a) have the defect remedied by delivery of new Goods without the defect, or by delivery of the missing part; or
2. b) have the defect remedied by repair of the Goods,

unless the chosen method is impossible or, compared to the other method, unreasonably costly having regard to the significance of the defect, the value of defect-free Goods, and the possibility of remedying the defect by the other method without significant inconvenience to You.

7.6  We are entitled to refuse to remedy the defect if this is impossible or unreasonably costly having regard to the significance of the defect and the value of defect-free Goods.

7.7  You (if You are a Consumer) further have the right to a reasonable discount from the Price, or to withdraw from the Contract, if:

1. a) We refuse to remedy the defect, or fail to remedy it in accordance with the law;
2. b) the defect reoccurs;
3. c) the defect constitutes a material breach of the Contract; or
4. d) it is clear from Our statement or from the circumstances that the defect will not be remedied within a reasonable time, or without significant inconvenience to You.

You are not entitled to withdraw from the Contract if the defect in the Goods is insignificant; furthermore, this right does not apply to a Buyer who is a Business, for whom the resolution differs under Article 7.4 above.

7.8  We do not remedy a defect that You have caused to the Goods yourself, and rights arising from defective performance do not apply to it.

7.9  Wear and tear caused by normal use is not a defect in the Goods, nor is wear and tear on used Goods that corresponds to the extent of their previous use.

7.10  When You file a complaint, We will issue You with a written confirmation containing: a) the date the complaint was filed; b) the content of the complaint; c) the requested method of resolution; d) Your contact details.

7.11  Unless We agree on a longer period, We will remedy the defect and inform You of the resolution within 30 days of receiving the complaint. If this period expires without result (if You are a Consumer), You may withdraw from the Contract or request a reasonable discount.

7.12  We will inform You of the resolution of the complaint by e-mail and issue a confirmation of the date and method of resolution. If the complaint is justified, You are entitled to reimbursement of reasonably incurred costs, which You must prove (e.g. by receipts). If the defect was remedied by delivery of new Goods, You are obliged to return the original Goods to Us; We bear the costs of this return.

7.13  If You are a Consumer, You have the right to assert rights arising from defective performance for a defect that appears in consumer Goods within 24 months of taking delivery of the Goods, or such longer period as may be mandatorily required by the law of Your country of habitual residence. If You are a Business, We may, in addition to the statutory liability under this Article, provide a quality guarantee for selected Goods; its duration and conditions will be stated for the specific Goods on the E-shop or on the Invoice.

1. WITHDRAWAL FROM THE CONTRACT

8.1  Withdrawal from the Contract may take place for the reasons and in the manner set out in this Article, or in other provisions of the Terms where the possibility of withdrawal is expressly stated.

If You are a Consumer:

8.2  In accordance with Section 1829 of the Civil Code, You have the right to withdraw from the Contract without giving a reason within 14 days of the date the Contract was concluded, or within 14 days of taking delivery of the Goods. If the Contract consists of several items or parts of Goods, the period runs from the date of delivery of the last part; if the Goods are to be delivered to You regularly and repeatedly, the period runs from the date of delivery of the first delivery.

8.3  You may withdraw from the Contract by any demonstrable means (in particular by e-mail or letter to Our contact details), or through the online form on the E-shop in the complaints and returns section (the “Return Products” button). We will confirm receipt of the withdrawal to You in text form without undue delay. You may also use the sample form set out in Annex 2 to the Terms.

8.4  The right of withdrawal under Article 8.2 does not apply to the cases set out in Section 1837 of the Civil Code (e.g. goods customised to the Buyer's wishes, perishable goods, goods removed from sealed packaging for hygiene reasons, and similar), which correspond to the exceptions under Article 16 of Directive 2011/83/EU on consumer rights.

8.5  The withdrawal period is deemed to have been observed if You send Us the withdrawal notice within that period.

8.6  In the event of withdrawal, You are obliged to send the Goods back to Us within 14 days of the withdrawal, and You bear the costs associated with returning them. You are entitled to a refund of the Delivery Price, but only up to the amount corresponding to the cheapest delivery method offered. If You withdraw because We breached the Contract, We will also cover the costs of returning the Goods, again up to the amount of the Delivery Price corresponding to the cheapest delivery method offered.

8.7  The Price will be refunded to You within 14 days of the effective date of the withdrawal, to the account from which it was received, or to the account chosen upon withdrawal. The amount will not be refunded before We receive the Goods, or before You prove that You have sent them back to Us. Please return the Goods clean, if possible including the original packaging.

8.8  You are liable to Us for any decrease in the value of the Goods resulting from handling them in a manner other than what is necessary to become acquainted with their nature, characteristics and functionality. If We have not yet refunded the Price to You, We are entitled to set off Our claim arising from this decrease in value against Your claim for a refund of the Price.

If You are a Business:

8.9  You do not have the right to withdraw from the Contract without giving a reason (the right under Section 1829 of the Civil Code applies to consumers only). You may withdraw from the Contract only in cases stipulated by law (in particular in the event of a material breach of the Contract by Us) or on the basis of an individual written agreement with Us.

Common provision:

8.10  We are entitled to withdraw from the Contract at any time before delivery of the Goods, if objective reasons exist why the Goods cannot be delivered (in particular for reasons on the part of third parties or in the nature of the Goods), even before the period under Article 6.1 has elapsed. We may also withdraw if it is evident that You deliberately provided incorrect information in the Order. If You are purchasing as a Business, We are entitled to withdraw from the Contract at any time, even without giving a reason.

1. DISPUTE RESOLUTION

If You are a Consumer:

9.1  We are not bound, in relation to buyers, by any codes of conduct within the meaning of Section 1826(1)(e) of the Civil Code.

9.2  We handle complaints via the e-mail info@snufib2b.com; We will inform You of the resolution at Your e-mail address.

9.4  The European Consumer Centre Czech Republic, with its registered office at Štěpánská 796/44, 110 00 Prague 1, Czech Republic, www.evropskyspotrebitel.cz, is Our national contact point within the European Consumer Centres Network (ECC-Net). If You are resident in another European country, You may instead contact the European Consumer Centre of Your own country of residence for assistance with cross-border disputes.

If You are a Business:

9.5  We will endeavour to resolve any disputes arising from the Contract primarily by amicable means; if no agreement is reached, the general courts of the Seller shall have jurisdiction. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded in relation to You.

1. FINAL PROVISIONS

10.1  If Our legal relationship with You contains an international element (e.g. where We deliver the Goods outside the Czech Republic, including to any other European country), that relationship is governed by the law of the Czech Republic. If You are a Consumer, this provision does not affect the rights You derive from the mandatory laws of Your country of habitual residence, where those laws provide a higher level of protection.

10.2  We will deliver all written correspondence to You by electronic mail to Our address stated at the beginning of the Terms, or to Your e-mail address stated in the Contract, in Your User Account, or through which You contacted Us.

10.3  The Contract may only be amended by Our written agreement. We are entitled to unilaterally amend or supplement these Terms; such a change will not affect Contracts already concluded. If You have a User Account, or if the Goods are delivered to You regularly and repeatedly, We will inform You of the change at Your e-mail address at least 14 days before it takes effect. If We do not receive a termination notice from You regarding the Contract for regular deliveries within 14 days of sending the notification, the new terms will become part of the Contract and will apply to the next delivery following the effective date of the change; the notice period in the event of termination is 2 months.

10.4  In the event of force majeure or unforeseeable events (natural disaster, pandemic, operational failures, sub-supplier outages, and similar), We are not liable for any resulting damage; if the state of force majeure lasts longer than 10 days, both We and You have the right to withdraw from the Contract.

10.5  If You are a Business, the total amount of damages We are obliged to pay You on any legal ground connected with the Contract is limited to the Price of the Goods concerned; lost profit and indirect or consequential damage are not compensated, unless caused intentionally or by gross negligence. If You are a Consumer, this provision does not affect Our liability under the mandatory provisions of consumer-protection law.

10.6  If any provision of the Terms is or becomes invalid or ineffective, this does not affect the other provisions; We will replace the invalid or ineffective provision with a provision whose meaning is as close as possible to that of the invalid provision, unless it is a provision protecting the Buyer as a Consumer, which may not be replaced to their disadvantage.

10.7  Annexed to the Terms is a sample complaint form (Annex 1) and a sample form for withdrawal from the Contract intended for Consumers (Annex 2).

10.8  The Contract, including the Terms, is archived by Us in electronic form, but is not directly accessible to You; however, You will always receive the Terms and an Order confirmation with a summary by e-mail, so that You will have access to the Contract even without Our assistance. We recommend that You always save the Order confirmation and the Terms.

10.9  These Terms take effect on 22 July 2026.

 

Annex 1 – Form for Filing a Complaint about Goods

Addressee: Design DWK s.r.o., Tatranská 756, 541 02 Trutnov, Czech Republic, Company ID: 08034125, e-mail: info@snufib2b.com

Filing of the Complaint

First and last name / company name:
Company ID (if purchasing as a business):
Date the Contract was concluded / Order no.:
Address:
E-mail address:
Goods being complained about:
Description of the defects in the Goods:
Proposed method of resolving the complaint:

 

I also request that a confirmation of the filing of the complaint be issued, stating the date of filing, the content of the complaint, the requested method of resolution, and contact details for the purpose of providing information on the resolution of the complaint.

Date:

Signature:

 

Annex 2 – Form for Withdrawal from the Contract (for Consumer Buyers only)

Addressee: Design DWK s.r.o., Tatranská 756, 541 02 Trutnov, Czech Republic, Company ID: 08034125, e-mail: info@snufib2b.com

I hereby declare that I am withdrawing from the Contract:

Date the Contract was concluded:
First and last name:
Address:
E-mail address:
Specification of the Goods to which the Contract relates:
Method for the refund of funds, or bank account number:

 

If You are a consumer buyer, You have the right, where You ordered goods through the e-shop www.snufib2b.com or another means of distance communication, except in the cases set out in Section 1837 of the Civil Code, to withdraw from the already concluded purchase contract within 14 days of the date it was concluded, or within 14 days of taking delivery of the goods. For a contract whose subject matter is several items or parts of goods, this period runs from the date of delivery of the last part; for a contract for regular and repeated deliveries, it runs from the date of delivery of the first delivery.

You shall notify this withdrawal in writing to the business premises address, or electronically to the e-mail address stated above.

If You withdraw from the purchase contract, You shall send or hand over to the Seller, without undue delay and no later than 14 days from the withdrawal, the goods You received from the Seller.

The Seller will, without undue delay and no later than 14 days from the withdrawal, refund to You, in the same manner, all funds (the purchase price including delivery costs) received from You under the purchase contract. If You choose a delivery method other than the cheapest one offered by the Seller, the Seller will refund the delivery costs only up to the amount corresponding to the cheapest method offered. The Seller is not obliged to refund the funds received before the goods are received back, or before You prove that You have sent them.

Date:

Signature: